Privacy Statement – Fleetwood Studios Limited

 

We, Fleetwood Studios Limited, are committed to protecting and respecting your privacy.

The purpose of this privacy notice is to inform you as to how we will process your personal data during the course of our activities.  

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

0. DEFINITIONS

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

6. WHO WE SHARE YOUR PERSONAL DATA WITH

7. INTERNATIONAL TRANSFERS

8. DATA SECURITY

9. DATA RETENTION

10. YOUR LEGAL RIGHTS

11. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

12. QUERIES, REQUESTS OR CONCERNS

13. COOKIES

 

0. DEFINITIONS

Data controller - A controller determines the purposes and means of processing personal data

Data processor - A processor is responsible for processing personal data on behalf of a controller

Data subject – Natural person

Personal data - The GDPR (The General Data Protection Regulation) applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example, name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – Means doing anything with the data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

 

1. WHO WE ARE AND IMPORTANT INFORMATION

Data controller(s)

Fleetwood Studios Limited is the controller and responsible for your personal data, collectively referred to as “Fleetwood Studios”, "we", "us" or "our" in this privacy notice.

Our contact details are:

Fleetwood Studios Ltd.

88 Deanway, Chalfont St Giles, Buckinghamshire, HP8 4JT

Email: fleetwoodstudios@btconnect.com

Telephone: 01494 872608.

For all data matters, please contact us via one or more of these channels. 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide us through use of this website when you contact us via our Contact Us Form on our Contact & Hours page.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Third-party links on this website outside of our control

This website includes links to third-party websites, such as on our “BRANDS” page, and plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We cannot ensure the accuracy, availability, or safety of third party/external links.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified.

You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows: -

  • Identity Data, includes title, first name, last name

  • Contact Data, includes billing address, delivery address, email address, telephone number[s]

  • Financial Data, includes payment card details, bank payment details

  • Transaction Data, includes details about payments to and from you, or made on your behalf, other details of products or services you have purchased from us

 

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from you, and about you, including:

Directly: - You may give us, for example, your IDENTITY, CONTACT, or FINANCIAL DATA by direct communication.

Methods to do this may include by post, phone, fax, email, via our “Contact Us Form” on our website, in store, in person, or otherwise.

 

This includes personal data you provide when you:

  • Enquire about our products and/or services

  • Request literature/marketing to be sent to you

  • Seek advice on products and/or services potentially available to you

  • Book a site visit/appointment

  • Request an estimate/quotation or additional information

  • Order products and/or services

  • Supply us with information and/or advice, or products and/or services (contractors, suppliers, manufacturers)

 

Indirectly/Referrals: - We may obtain your personal data from a third-party referral, or third-party acting on your behalf, such as your builder, architect, contractor, supplier, associates, relatives, or similar.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: -

  • Performance of Contract: - this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps as required before entering into such a contract. Examples include responding to an enquiry, organizing a site visit, issuing a quotation, processing payments and completing an order.   

 

  • Legitimate Interest: - this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at fleetwoodstudios@btconnect.com.

 

  • Comply with a legal or regulatory obligation: - this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Examples include HETAS certification, or Gas Safe Register notification when required.

 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, post, or text message.

You have the right to withdraw consent to marketing at any time by contacting us.

5. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of the ways in which we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. On mobile, the table may be at the bottom of the page.

 

 

 

Promotional offers from us

We may use your Identity, Contact, and Transaction data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You may receive marketing communications from us if you have requested information from us, or have purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

 

​​Third-party marketing

We do not share personal data with any third-party for marketing purposes. We would require your prior explicit consent, if we were to do so.

If you have registered a product directly with the manufacturer or have enquired or made contact with a supplier/manufacturer about a product or service, we encourage you to read their privacy notice thoroughly. 

Opting out of marketing communication

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, by contacting us direct, or by contacting the relevant third party direct.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

Cookies

See our Cookie section here.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at fleetwoodstudios@btconnect.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. WHO WE SHARE YOUR PERSONAL DATA WITH

Personal data may be shared with third parties to carry out specific activities on our behalf.

We may have to share your personal data with parties such as those set out below, for the purposes set out in the table in section 5 above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Third parties have access to personal data that is necessary to perform their functions, but may not use personal data for other purposes. 

Third parties include: -

  • Suppliers or Manufacturers

  • Chimney Sweeps

  • Chimney and Flue specialists

  • HETAS registered engineers/firms

  • Gas Safe Registered engineers/firms

  • Contractors, Builders, or Tradespeople

  • Relevant/required professionals and/or organisations to your enquiry or order

  • Persons or parties acting on your behalf

 

 

Professional advisers, including: -

  • Accountancy firm[s]

  • Our bank (HSBC)

  • Our insurance providers

 

Regulators and authorities, including: -

  • HM Revenue & Customs

  • Gas Safe Register

  • HETAS Ltd.

 

Service providers, including: -

 

  • Email service provider (BT)

  • Website builder and host (wix.com)

  • Card payments provider (Worldpay)

 

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

7. INTERNATIONAL TRANSFERS

We do not transfer personal data outside the European economic area (EEA), however, some of our external third-party service providers are either based outside of or have operations that extend outside of the European economic area (EEA), so their processing of your personal data may involve a transfer of data outside the EEA.

Personal data provided to us may therefore be processed and stored on secure servers operated by third-party service providers, both inside or outside the EEA (European Economic Area).

8. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us at fleetwoodstudios@btconnect.com.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version of our Privacy Statement was last updated on 24/05/2018.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

12. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us at fleetwoodstudios@btconnect.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

13. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Cookies are small files of letters and numbers that are placed on your browser or hard drive when you browse a website, that enable a website to distinguish you from other users. Our website may use cookies, as most websites do, to help provide you with an improved browsing experience.

 

Our cookies help us:

  • Make our website work as you'd expect

  • Improve the speed/security of the site

 

We (Fleetwood Studios Ltd) do not use cookies to:

  • Collect any personally identifiable information

  • Collect any sensitive information

  • Pass data to advertising networks

  • Pass personally identifiable data to third parties

 

Most browsers automatically accept cookies to ensure a website functions in an optimal way.

Please access the help and support channels provided by your internet browser, should you wish to reject or remove cookies.

Opting to disallow cookies may adversely affect your browsing experience.

You can learn more about cookies and your options here (please note this website is a third-party source of information, and we cannot ensure the accuracy and availability of its contents): - http://www.aboutcookies.org.uk/

 

Wix.com and Cookies

Our website has been created using Wix.com (www.wix.com). 

Wix websites automatically use cookies to give visitors the best and most personalized user experience. The privacy policy supplied by Wix states: -

“Wix, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, our Users and their Users-of-Users with a better experience.”

 

Use of these technologies is governed by Wix’s terms of use and privacy policy statement.

You can read Wix.com’s complete terms of use/service here: - (https://www.wix.com/about/terms-of-use)

 

You can read Wix.com’s complete Privacy Policy Statement here: - https://www.wix.com/about/privacy

Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites: -

On mobile, the table may be at the bottom of the page.

 

 

Information in addition to the above table is available here

 

Please note: -

Parts of the cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

 

Please be aware that many of the links above are external, and intended to provide you with further relevant information only. 

We cannot ensure the accuracy, availability, or safety of third party/external links.

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Fleetwood Studios Limited. Registered Office: 88 Deanway, Chalfont St Giles, Buckinghamshire, HP8 4JT.

Company Reg No: 4464494. Company VAT No: 302 1202 44.

Privacy Statement