We, Fleetwood Studios Limited, are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us during the course of our activities.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the UK General Data Protection Regulation (the “UK GDPR”).
This policy is provided in a layered format so you can click through to the specific areas set out below.
0. DEFINITIONS AND CATEGORIES OF DATA
Data controller - A controller determines the purposes and means of processing personal data
Data processor - A processor is responsible for processing personal data on behalf of a controller
Data subject – Natural person
Data protection legislation – Means the data protection legislation enforce in the UK from time to time and includes the Data Protection 2018 (as amended) and the UK General Data Protection Regulation (UK GDPR).
Categories of data: Personal data and special categories of personal data
Personal data - The UK GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of UK GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data - The UK GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of UK GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - Means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party - Means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
1. WHO WE ARE AND IMPORTANT INFORMATION
Fleetwood Studios Limited is the controller and responsible for your personal data, collectively referred to as “Fleetwood Studios”, "we", "us" or "our" in this privacy notice.
Our contact details are:
Fleetwood Studios Ltd.
88 Deanway, Chalfont St Giles, Buckinghamshire, HP8 4JT
Telephone: 01494 872608.
For all data matters, please contact us via one or more of these channels.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide us through use of this website (for example via the General Enquiry Form).
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Third-party links on this website outside of our control
This website includes links to third-party websites, such as on our “EXPLORE” page, and plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We cannot ensure the accuracy, availability, or safety of third party/external links. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified.
You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows: -
Identity Data, includes title, first name, last name
Contact Data, includes billing address, delivery address, email address, telephone number[s]
Financial Data, includes payment card details, bank payment details
Transaction Data, includes details about payments to and from you, or made on your behalf, other details of products or services you have purchased from us
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect Special Categories of Personal Data.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from you, and about you, including:
Directly: - You may give us, for example, your IDENTITY, CONTACT, or FINANCIAL DATA by direct communication.
Methods to do this may include by post, phone, fax, email, via our “General Enquiry Form” on our website, in store, in person, or otherwise.
This includes personal data you provide when you:
Enquire about our products and/or services
Request literature/marketing to be sent to you
Seek advice on products and/or services potentially available to you
Book a site visit/appointment
Request an estimate/quotation or additional information
Order products and/or services
Supply us with information and/or advice, or products and/or services (contractors, suppliers, manufacturers)
Indirectly/Referrals: - We may obtain your personal data from a third-party referral, or third-party acting on your behalf, such as your builder, architect, contractor, supplier, associates, relatives, or similar.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: -
Performance of Contract: - this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps as required before entering into such a contract. Examples include responding to an enquiry, organizing a site visit, issuing a quotation, processing payments and completing an order.
Legitimate Interest: - this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at .
Comply with a legal or regulatory obligation: - this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Examples include HETAS certification, or Gas Safe Register notification when required.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, post, or text message. You have the right to withdraw consent to marketing at any time by contacting us.
5. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of the ways in which we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. On mobile, the table may be at the bottom of the page.
Promotional offers from us
We may use your Identity, Contact, and Transaction data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You may receive marketing communications from us if you have requested information from us, or have purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We do not share personal data with any third-party for marketing purposes. We would require your prior explicit consent, if we were to do so.
If you have registered a product directly with the manufacturer or have enquired or made contact with a supplier/manufacturer about a product or service, we encourage you to read their privacy notice thoroughly.
Opting out of marketing communication
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, by contacting us direct, or by contacting the relevant third party direct.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at .
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. WHO WE SHARE YOUR PERSONAL DATA WITH
Personal data may be shared with third parties to carry out specific activities on our behalf.
We may have to share your personal data with parties such as those set out below, for the purposes set out in the table in section 5 above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Third parties have access to personal data that is necessary to perform their functions, but may not use personal data for other purposes.
Third parties include: -
Suppliers or Manufacturers
Chimney and Flue specialists
HETAS registered engineers/firms
Gas Safe Registered engineers/firms
Contractors, Builders, or Tradespeople
Relevant/required professionals and/or organisations to your enquiry or order
Persons or parties acting on your behalf
Professional advisers, including: -
Our bank (HSBC)
Our insurance providers
Regulators and authorities, including: -
HM Revenue & Customs
Gas Safe Register
Service providers, including: -
Email service provider (BT)
Website builder and host (wix.com)
Card payments provider (Worldpay)
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
7. INTERNATIONAL TRANSFERS
We (Fleetwood Studios Ltd) do not transfer personal data outside the UK however, some of our external third-party service providers are either based outside of or have operations that extend outside of the UK, so their processing of your personal data may involve a transfer of personal data outside of the UK.
Personal data provided to us may therefore be processed and stored on secure servers or systems operated by third-party service providers, both inside or outside the UK.
8. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. YOUR RIGHTS AND YOUR PERSONAL DATA
Unless subject to an exemption under UK GDPR, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact us at .
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
12. QUERIES, REQUESTS OR CONCERNS
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us at .
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
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