PRIVACY POLICY
Fleetwood Studios Limited is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you interact with us.
1. Who We Are
Fleetwood Studios Ltd is the data controller responsible for your personal data.
Contact details:
88 Deanway, Chalfont St Giles, Buckinghamshire, HP8 4JT
📧 info@fleetwoodstudiosltd.co.uk
📞 01494 872608
2. The Data We Collect
We may collect and process the following types of personal data:
Identity Data: Name
Contact Data: Address, email address, telephone number
Financial Data: Payment details
Transaction Data: Details of products and services you purchase from us
We do not collect sensitive (special category) personal data.
3. How We Collect Your Data
We collect data directly from you when you:
Contact us (email, phone, or website enquiry form)
Request a quote, site visit, or advice
Purchase products or services
We may also receive your details from third parties acting on your behalf (e.g. builders, contractors, or suppliers).
4. How We Use Your Data
We will only use your personal data where the law allows us to. Most commonly, we use your data:
To perform a contract with you (e.g. providing quotes, services, and installations)
To comply with legal obligations (e.g. Gas Safe or HETAS requirements)
For our legitimate interests (e.g. operating and improving our business), where your rights do not override those interests
We do not rely on consent as a legal basis except where required (e.g. marketing).
5. Marketing
We may contact you with relevant updates or offers where permitted by law.
You can opt out at any time by contacting us or using the unsubscribe option provided.
We do not share your personal data with third parties for marketing purposes.
6. Sharing Your Data
We may share your data with trusted third parties where necessary to deliver our services or meet legal obligations, including:
Suppliers, manufacturers, and contractors
Engineers and installers (e.g. Gas Safe or HETAS registered professionals)
Payment processors and service providers (e.g. website hosting, email services)
Professional advisers (e.g. accountants, insurers)
Regulators and authorities (e.g. HMRC, Gas Safe Register, HETAS)
All third parties are required to handle your data securely and in accordance with the law.
7. International Transfers
We do not routinely transfer your personal data outside the UK.
However, some third-party providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
9. Data Retention
We only retain your personal data for as long as necessary to:
Fulfil the purposes we collected it for
Comply with legal, accounting, or regulatory requirements
10. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request transfer of your data (where applicable)
Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookies
Our website uses cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
13. Updates to This Policy
We may update this policy from time to time. Please check this page periodically to stay informed.